Significantly save vs alternative solutions, while benefiting from 100% of the necessary features.
Have your support agents assist, support and troubleshoot problems faced by your remote customers.
Provide remote IT maintenance such as server updates or setting up tools for your colleagues or clients.
Use secure multi-user session sharing to remotely train your teams or clients.
Agents can take control of the screen, mouse, and keyboard of remote clients.
An Agent can take control and troubleshoot independently or collaboratively
Both the agent and the end-user have a tailored chat box.
Agents can take control of the screen, mouse, and keyboard of remote clients.
The agent can easily change the language of the remote support interface.
Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.
Support agents have access to all displays on a remote computer using a multi-monitor configuration
Agents can view OS, Hardware and User Account data from the Remote PC.
Remote Support uses industry standard TLS encryption to keep your remote support sessions secure.
Remote Support uses industry standard TLS encryption to keep your remote support sessions secure.
If an agent or user starts the remote support program with an old version, the software will update itself automatically and open the interface with all the most recent fixes and features. Every time.