Elcom Digital

Remote Support

Offer real-time remote support to your team or customers—troubleshoot problems, access devices, and help IT without being on-site.

Why Remote Support?

Decrease IT Cost

Significantly save vs alternative solutions, while benefiting from 100% of the necessary features.

Provide Remote Support

Have your support agents assist, support and troubleshoot problems faced by your remote customers.

Provide Unattended Maintenance

Provide remote IT maintenance such as server updates or setting up tools for your colleagues or clients.

Provide Remote Training

Use secure multi-user session sharing to remotely train your teams or clients.

Features Of Remote Support

Screen Sharing

Screen Sharing

Agents can take control of the screen, mouse, and keyboard of remote clients.

Multi-agent Support Session

Multi-agent Support Session

An Agent can take control and troubleshoot independently or collaboratively

Chat Box

Chat Box

Both the agent and the end-user have a tailored chat box.

File Transfer

File Transfer

Agents can take control of the screen, mouse, and keyboard of remote clients.

Language

Language

The agent can easily change the language of the remote support interface.

Send Commands

Send Commands

Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.

Multi-Monitor Support

Multi-Monitor Support

Support agents have access to all displays on a remote computer using a multi-monitor configuration

Remote Computer Information

Remote Computer Information

Agents can view OS, Hardware and User Account data from the Remote PC.

Security and Cloud Hosting

End-to-end encrypted connections

Remote Support uses industry standard TLS encryption to keep your remote support sessions secure.

Managed Back-end

Remote Support uses industry standard TLS encryption to keep your remote support sessions secure.

A full SaaS solution

 If an agent or user starts the remote support program with an old version, the software will update itself automatically and open the interface with all the most recent fixes and features. Every time.

Still Have Questions?